Flight Delays and Cancellations: How Much Are You Entitled?

Have you ever experienced a flight delay or cancellation? It can be an incredibly frustrating experience, especially if you don’t know your rights as a passenger.

In this blog post, we’ll discuss what compensation and other rights you may have when faced with a flight delay or cancellation. We’ll also offer tips on how to make the best of these situations and how to ensure a smoother travel experience. Read on to learn more!

 

What is Tibi Law?

Tibi Law is the commonly used term for the EU 261/2004 Regulation, which is a European Union (EU) law that governs the rights of air passengers in the event of flight disruptions such as delays and cancellations. The regulation applies to all flights departing from an EU airport or arriving at an EU airport with an EU airline. The purpose of Tibi Law is to provide air passengers with a minimum level of protection in the event of flight disruptions and to ensure that they are aware of their rights.

What is Tibi Law?

 

Explanation of Tibi Law Regulation

Tibi Law Regulation sets out the rights and obligations of air passengers in the event of flight disruptions such as delays, cancellations, and denied boarding. The regulation applies to all flights, regardless of the fare paid, and provides air passengers with a minimum level of protection.

The regulation was created to ensure that air passengers are not left in a difficult or uncertain situation when their flight is disrupted and to ensure that they are aware of their rights.

 

Eligibility for compensation under Tibi Law

Under Tibi Law, passengers are eligible for compensation if their flight is delayed for more than three hours, is canceled, or is denied boarding due to overbooking. The amount of compensation is determined by:

  • the length of the flight
  • the length of the delay
  • the type of disruption

 

If your flight has been delayed, canceled, or overbooked or you were denied boarding due to the circumstances of the airline, then under certain conditions and regulations you may be eligible for a claim of up €600 in compensation per person.

 

Overview of Rights Provided under Tibi Law

Under Tibi Law, passengers are entitled to compensation, reimbursement of expenses incurred as a result of the delay or cancellation, and assistance such as meals and accommodation.

Additionally, the regulation requires airlines to provide passengers with information about their rights in the event of flight disruptions. Passengers also have the right to re-routing to their final destination if the original flight is canceled.

In the event of a flight delay, the airline is required to provide passengers with information about the reason for the delay and to provide them with assistance such as meals and refreshments. If the delay lasts for more than five hours, the passenger has the right to cancel their flight and receive a full refund.

In the event of a flight cancellation, the airline must inform passengers as soon as possible and provide them with the option of re-routing to their final destination or receiving a full refund. If the passenger opts for re-routing, the airline must provide them with assistance such as meals and accommodation if necessary.

Israel Aviation Services Law also provides passengers with the right to compensation if they are denied boarding due to overbooking. The amount of compensation is determined by the length of the flight and the length of the delay.

For more information on Aviation Services Law, click here.

Overview of Rights Provided under Tibi Law

 

Compensation for Flight Delays and Cancellation

Flight delays are a common occurrence in the aviation industry, with many airlines offering compensation to passengers when their flight is delayed or canceled. To help you understand how this works and the factors that affect how much you can receive, here’s an overview of the compensation available for flight delays.

When a passenger’s flight is delayed or canceled, they may be eligible to receive compensation from the airline. This generally depends on each airline’s policy as well as other factors such as waiting time and length of the delay.

The amount of money awarded usually varies according to the distance between the origin and destination airports and the severity of the disruption, although other variables such as delay hours could also come into play.

 

Flight Delay Between 2 and 8 hours

If your flight is delayed between two and eight hours longer than its original departure time, you have the right to be compensated by paragraph 3 of this document.

Compensation for Flight Delays and Cancellation

 

Right to Compensation For Flights Beyond 8 hrs

If you were denied boarding against your will, or your flight was delayed or canceled by 8 hours or more past the initially scheduled takeoff time, then depending on certain exempted conditions you are entitled to an amount of:

A.    NIS 1,320, in respect of all flights of 2,000 km or less; or

B.    NIS 2,120 in respect of all flights between 2,000 km and 4,500 km; or

C.    NIS 3,180 in respect of all flights over 4,500 km

 

If the time of arrival to your final destination does not exceed what was originally scheduled for your flight, you will receive a 50% deduction on all aforementioned compensation.

  • four (4) hours (flights falling under A)
  • five (5) hours (flights falling under B)
  • six (6) hours (flights falling under C)

 

You may obtain reimbursement for any compensation due within 45 days of sending your written request to the Guest Relations Department. The remittance can be sent through bank transfer, check, or other means acceptable to you and acknowledged in writing by both parties.

 

Right to Reimbursement or Re-Routing

In the unfortunate event that you are refused boarding or your flight is delayed/canceled for a minimum of 8 hours, then you have two options available to choose from:

a) Within 21 days of receiving your written request, you will be fully reimbursed for the cost of the airline ticket, including fees, levies, taxes, and other required payments. Alternatively, a replacement flight to your final destination can also be provided.

b) We will do our best to transport you as soon as possible, under the same conditions, to your final destination.

c) We will be delighted to arrange a re-routing of your journey, with the same transport conditions, so that you can reach your destination at a more suitable time and date – subject to availability.

If your flight is delayed by a period of five (5) hours or more and you choose not to fly, then by point (a), you are entitled to receive compensation plus an immediate return trip back to your original departure location whenever applicable.

In the event of a flight delay lasting five or more hours, you have two options: seek reimbursement for your ticket cost and/or rerouting. Note that if the issue is caused by a labor strike, it will only be possible to receive financial compensation by clauses A) and B).

If the airline is unable to provide the care outlined above, you may be eligible for reimbursement of your documented expenses on application to Guest Relations. Your receipt will include fees, taxes, and other required payments in full within 21 days from the delivery of a written request.

Right to Reimbursement or Re-Routing

 

Denied Boarding

In rare circumstances where a seat is not available for someone who has already made a reservation, we will try to find volunteers to give up their seats in exchange for perks that both parties agree on. This avoids needing involuntarily deny boarding rights to other passengers.

If there are not enough volunteers and you cannot board the plane due to circumstances beyond your control, such as health issues, safety reasons, security concerns, or lacking documents required for travel; then you will be fully entitled to rights provided in case of flight cancellation.

Denied Boarding

 

Time limits for claiming compensation

It’s important to note that there are usually specific time limits in place if you wish to claim compensation related to disrupted flights so it’s important to check with your carrier ahead of time if possible.

  • Passengers have a two-year time limit from the date of the delayed flight to claim compensation from the airline.
  • Airlines may also have their internal time limits for compensation claims, which are typically shorter than the two-year limit imposed by the regulation.

 

It’s important to note that the compensation amount and the time limit for claiming it can vary depending on the circumstances of each case, so it’s advisable to seek professional advice if you’re unsure of your rights.

 

How to Claim Compensation under Tibi Law

To claim compensation under the EU Regulation 261/2004, also known as the “Tibi Law”, passengers can follow these steps:

Gather information: Collect information such as your flight details, including the date, flight number, and airline, and any documentation that shows the reason for the delay or cancellation.

Contact the airline: Try to reach out to the airline first, either by phone or through their online customer service, to discuss your claim and request compensation.

File a complaint: If the airline does not provide compensation, you can file a complaint with the national enforcement body in the EU country where the flight either started or was supposed to end. You can also use a compensation claim service or a lawyer specializing in air passenger rights.

Provide evidence: You will need to provide evidence to support your claims, such as boarding passes, receipts, and any other documents that show the delay or cancellation.

Wait for a response: The airline or the national enforcement body will review your claim and respond with their decision. If your claim is successful, you will receive the compensation amount as determined by the regulation.

It’s important to note that the compensation amount and the time limit for claiming it can vary depending on the circumstances of each case, so it’s advisable to seek professional advice if you’re unsure of your rights.

How to Claim Compensation under Tibi Law

 

Required Documentation For Claiming Compensation

To claim compensation for a delayed or canceled flight under the EU Regulation 261/2004, known as the “Denied Boarding Regulation” or “Tibi Law”, passengers will typically need the following documentation:

Flight details: This includes the date of the flight, the flight number, and the airline.

Boarding passes: These serve as proof that you were on the flight and are necessary for determining the distance of the flight.

Proof of delay: This can include flight status updates, arrival and departure times, and any other documentation that shows the length of the delay.

Reason for delay: If the delay was within the control of the airline, such as poor maintenance or crew issues, you should provide evidence of this. This can include written explanations from the airline or reports from aviation authorities.

Receipts: If you had to pay for additional expenses as a result of the delay, such as overnight accommodation or meals, you should keep receipts as evidence.

Personal information: This includes your full name, contact details, and address, as well as a copy of your passport or ID.

It’s important to note that the required documentation may vary depending on the specific circumstances of each case and the requirements of the airline or national enforcement body. Seeking professional advice can help ensure that you have all the necessary documentation for your claim.

Required Documentation For Claiming Compensation

 

In conclusion

Tibi Law (EU Regulation 261/2004) is designed to protect the rights of air passengers by providing them with compensation in case of flight disruptions. Passengers have the right to reimbursement or re-routing if their flight is delayed or canceled, and must also be provided with information about their rights in such cases.

Flight delays of two to eight hours can qualify for compensation, and delays of more than eight hours can entitle the passenger to a larger amount based on the distance between their origin and destination airports. Passengers should familiarize themselves with Tibi Law in order to ensure that they are properly compensated for disrupted flights.

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